Enable Automated Review Replies

With TrueReview, you can enable automatic review replies so that new reviews posted on your Google or TrueReview profiles receive a timely, automated response. Replies can be generated either using AI-driven responses or pre-written templates you manage and customize.

TrueReview analyzes the customer’s name, star rating, and review text to generate a unique, personalized reply. Responses are created based on your selected AI reply settings, including the tone/style and the language of the original review.

You can use TrueReview’s library of pre-written templates or create your own. When enabled, TrueReview will automatically select and send a template based on the review’s sentiment, randomly cycling through templates marked with positive or negative emojis to ensure replies feel varied and genuine.

To enable automatic review replies, navigate to your Business Settings page:

• Go to Account Settings

• Click EDIT next to the business you want to enable automatic replies for

• Scroll down to the Review Reply Settings section

From there, you can customize how your automatic replies work:

• Select which reviews to reply to — choose to respond to 4–5 star reviews, 1–3 star reviews, or both.

• Set the reply timing — decide how long to wait after a new review is posted before sending an automatic response (e.g., right away, after 1 hour, etc.).

Note: If you manually reply before the automated reply is sent, the scheduled auto-reply for that review will be canceled.

• Choose your reply method — select either AI-generated responses or pre-written templates.

• Manage responses for different languages — set how TrueReview should handle reviews posted in a language other than English.

• Set your AI reply tone — if using AI-generated replies, you can choose the tone: Professional, Friendly, Grateful, or Direct & Concise, giving you control over how your brand communicates.

With auto-reply enabled, new reviews will automatically receive a response!