How to Purchase Additional Recurring or One-Time Requests

If you need more review requests than your current plan includes, you can increase your request limit at any time.

TrueReview offers two options:

Go to Account Settings and scroll down to Billing & Subscription.

Under your subscription, find Additional requests and click Manage.

You’ll see two options:

Choose the option that best fits your needs.

Use the Monthly recurring option if you regularly need more requests each month.

Select the number of additional requests you want and confirm the new limit. Your monthly request allowance will increase immediately, and the add-on will renew each billing cycle until you change or cancel it.

Volume discounts are automatically applied to eligible recurring request add-ons.

If you already have a recurring add-on and increase it before your current billing cycle ends, your unused add-on request balance is preserved and carried into the new add-on billing period.

For example, if you still have unused add-on requests and upgrade to a larger request package, you won’t lose those remaining requests.

Use the One-time increase option when you only need extra requests for your current billing cycle.

Select the number of requests you need and complete the purchase. These requests are available for the current billing period and do not automatically renew.

One-time requests are charged at the standard base price and do not receive the recurring add-on discount.

If you have a monthly recurring add-on and want to lower your request limit, open Additional requests → Manage and reduce the request quantity.

The decrease will take effect when your current add-on billing cycle renews. You can continue using your existing request allowance until then.

After scheduling a decrease, you’ll see a confirmation the next time you open the Manage window.

To cancel your recurring request add-on:

Your add-on will remain active until the end of its current billing cycle, and you can continue using the remaining requests until then.

Add-on purchases are non-refundable.

Unused add-on requests normally do not carry over to the next billing period.

The exception is when you upgrade an existing recurring add-on mid-cycle. In that case, your unused add-on balance is preserved and carried into the new add-on billing period.