By default, when you send a request to a phone number or email that has already received one from your business, TrueReview will either warn you and let you confirm the resend (if sending from within the app) or skip the request entirely (if sending through Zapier or the API).
You can manage your resend settings separately for in-app requests and for those sent via Zapier or the API.
To update these settings, go to Business Settings by selecting the Edit icon from the dropdown menu.
Scroll down to the Contact Management section.
Here, you can adjust individual settings for how to handle contacting phone numbers and email addresses that have previously received a review request.
When choosing to resend to customers who have previously received an SMS or email request, you can further fine-tune this by only resending to those who haven’t fully interacted with your original request. You can also set time thresholds so that resends are sent only if they haven’t received a request within a specific number of days or months.
