Review Requests
33 articles
- Add-on review requests pricing list.Increase your monthly review request limit with add-on requests.
- How to send review requests to your customers.Quickly send SMS and Email review requests to your customers.
- Customize the branding of your review requests.Add your business color, change the text and more.
- How SMS and Email drip campaigns work.
- How can I increase customer engagement with my review requests?Customers are not leaving a review, how can I improve conversion?
- Schedule review requests for a later date and time.
- How do I export my contacts and requests?
- How do I change the SMS and Email messages?
- How do I delete a request?
- How do I stop a campaign?
- Can I remove the Powered by TrueReview logo?
- How do I send review requests through email only?
- Sharing review request links outside of TrueReview.Learn about shareable links without sending it through TrueReview.
- SMS request shows status "Sent"Learn why an SMS messages may remain on "Sent" and troubleshooting options.
- How to resend review requests
- Identify repeat customers that did not fully interact with the review request.Identify which repeat customers did not click on your review website so you can resend the request.
- How do I know if survey results or customer feedback is from a Shareable link?
- How to import a CSV list of contacts
- Surveys and how they work.Collect ratings, feedback and reviews through Surveys.
- Reactions Segmenting Explained
- Direct Link contact type explained
- Direct customers to a specific review website
- Create custom campaign messaging for each teammateCreate a custom SMS and Email message series that includes a teammates information.
- Easily Share Your Review Link or QR CodeQuickly access your review link or generate a QR code for each contact type, making it easy to share with customers in person or online.
- Rearranging Additional Contact Options on the Feedback Page
- Resending Rules for In-App and Zapier/APISet resend rules to control how requests are sent to customers who have previously received one.
- How do I view reviews that mention my teammates or staff?See exactly which teammates customers talk about most, along with their average review ratings, all in one simple dashboard.
- Filter Requests by Send Date
- How to add dynamic customer attributes in SMS and email messages
- Why is the customer name not showing the same way I entered it?Manage how customer names are saved and displayed.
- How do I add a fallback text if customer name is not available?
- Inline Feedback Settings
- How to Send Yourself a Test SMS Without Business Verification