Review Mentions makes it easy to spot teammate mentions in reviews, see who’s mentioned most, and track their average rating.
How to Use Review Mentions
Check your plan
Review Mentions is available with the latest Premium plan. Make sure your account is on this plan to access the feature.
View review mentions and rankings
Go to the Insights page and click the Teammates tab.
Under Review Mentions, you’ll see all teammates assigned to your business, along with their mention count and average rating.
Manage attributes
By default, TrueReview tracks mentions using each teammate’s name. You can add or edit attributes (such as nicknames) by clicking the menu icon and selecting Edit Attributes. Separate attributes using a comma.
Filter reviews by teammate
When a review includes one of a teammate’s attributes, they will appear as a filter on the dashboard. To filter reviews, simply click their name.
Add teammates
To start tracking mentions, add teammates under Account Settings → Teammates & Permissions. Once they accept your invite, their mentions will automatically be tracked in Review Mentions.