Your reviews contain valuable insights, and understanding them is key to improving your business. With Tag Insights, TrueReview gives you deeper visibility by breaking down feedback across the areas that matter most, based on the tags you apply to your reviews.
Paired with AI-powered auto tagging, reviews are automatically categorized using your tags. Once organized, Tag Insights provides a clear summary for each category, highlights recurring themes, and surfaces key metrics like average rating, response rate, rating distribution, and teammate mentions, helping you quickly understand performance across different aspects of your business.
Access Tag Insights
Head over to your Insights page, and click the Tags tab.
Use tag filters to switch between insights for each tag.
Tag insights include:
Review summary for tagged reviews, as well as recurring themes:
Below the AI insights, you’ll find Tag Metrics such as total review count for that tag, average rating, response rate, teammate mentions, and a rating breakdown.
Enabling Tag Insights
To use Tag Insights, start by adding tags to the reviews you want to analyze.
You can automate this by first creating tags that represent different areas of your business, such as Customer Service, Front Desk, teammate names, or any category you want to track, then enabling AI-powered review tagging. Auto tagging will automatically apply relevant tags to new reviews as they come in.
As reviews are tagged, Tag Insights will begin analyzing them and generating deeper insights. New insights are generated for each tag after every 5 new tagged reviews.